Privacy policy

This is a template provided for the PADE pilot and is pending legal review. It is not legal advice. Please confirm it reflects your obligations before relying on it.

PADE provides a patient-education video experience on behalf of dental practices. This policy explains what information is handled when you use a practice’s education site and how it is used.

Information we handle

• Practice administrator accounts. For practice and platform staff who sign in: name, email address, and a securely hashed password. Patients do not have accounts and do not sign in.
• Understanding confirmations. When a patient confirms they have understood a procedure video, we record the name they enter, the confirmation statement, and a timestamp, as the practice’s record that the information was reviewed.
• Usage analytics. Aggregate, non-identifying engagement events (for example, that a page or video was viewed). These contain no patient name or other directly identifying information.

How the information is used

• To deliver the practice’s branded patient-education experience and play its videos.
• To give the practice a record that a patient confirmed their understanding.
• To understand, in aggregate, how the education content is used and improve it.

Service providers

We use a small number of processors to operate the service:

• Mux — secure video hosting and playback.
• Mailgun — transactional email to practice administrators (e.g. password resets).
• Google Analytics — optional, privacy-preserving usage measurement (no patient names).
• Heroku & PostgreSQL — application hosting and data storage.

Retention and your choices

Confirmation records are retained as the practice’s compliance record. To ask about the information held about you, to request a copy, or to request deletion, contact us using the details below and we will work with the practice to respond.

Contact

Questions about this policy? Email hello@pade.dental.